Whitepapers

How a step-by-step approach invented by Peter F. Drucker can enable every government agency to be restored to function, strength and performance. Download this E-Book providing direction, method and purpose to new budget reforms.

Being a successor to a successful founder in a difficult yet quite rewarding role. Knowing what to expect in advance can help even the most capable executive navigate this tricky course.

What if, in the 1990s, bookstores, publishers, record stores, and record companies did things differently in meeting the digital challenge, before it was too late? It’s an example of dealing with change that was brought up during our conversation with Bruce Rosenstein, an author and speaker who, for more...

When it comes to handling problems, resolution experiences matter far more than compelling branding does. Positive brand perceptions are beneficial -- but ultimately, they require satisfying resolution experiences to produce desirable customer outcomes such as higher customer engagement and increased rep...

Companies should identify and thoroughly investigate their most severe problems. Often, the causes of major problems cannot be traced to a single employee or faulty product. Rather, severe problems are often far-reaching and may be attributable to shortcomings in a company's policies, culture or processe...

In this fourth and final installment of this MMN's e-book series, unlock Drucker’s 6 steps to planning and implementation as well as the thought leader’s 4 keys to making real change happen in your government agency and much more.

An overall view of results-focused government, packed with measurement insights and the key decisions required to convert good intentions into performance.

Powerful sales leadership insights from Stephen J. Bistritz, Ed.D., and Co-Author of Selling to the C-Suite, published by McGraw-Hill

This second installment of MMN's E-book on Applying the Drucker Approach to Reinventing Government Agencies discusses the Trump administration’s plan for reviving the economy while simultaneously attempting to achieve permanent cost-cutting in government.

In the workplace, a host of practices and behaviors contribute to cultures that promote inclusiveness. These are the work cultures in which employees feel that they belong. They feel valued and part of the conversation -- empowered to offer their ideas and concerns.

Evidence from a million minutes of sales coaching contradicts some common beliefs about sales performance, writes sales guru Nicholas Read.

Over the course of 10 years, the Google Trends interest in the term “employee engagement” has grown in popularity from a relative popularity of 9 to a relative popularity of 100.